Terms of service, Super Partner

Who you are dealing with

Super Partner is route and collection software for amusement and vending operators. It is built and run by Hyperspace Media Group, which operates from Florida, in the United States. The registered legal name of the business is LEGAL ENTITY NAME AND STATE OF FORMATION and its address for formal notices is POSTAL ADDRESS FOR NOTICES.

In this document "we" and "us" mean that business, and "you" means the operator who holds the account. Ordinary correspondence, including anything about your account, your bill or your data, goes to support@hyperspacemediagroup.com.

Using Super Partner means you accept what is written here. If you are setting up an account on behalf of a company, you are telling us you are allowed to agree to this for that company.

What you are buying

A subscription to the software, on one of the published plans, billed either monthly or yearly. There are four plans and they differ in exactly two things: how many people may sign in, and whether the route travels to a phone. They do not differ in what the software can work out. Every plan settles a collection with the same engine, and a tier that computed a different answer for the same collection would not be a tier, it would be a second product.

Solo. One user account. No offline route sync, so the route does not go to a phone.
Solo Synced. One user account, with offline route sync. The van is the entire difference between this and Solo.
Hosted. Any number of user accounts, with offline route sync.
Run it yourself. The same as Hosted, on your own hardware, licensed by the year.

The limit is on user accounts, not on devices. One login works on the web and in the desktop app, because the desktop app is the same screens in its own window, and on the plans that include it, on a phone as well. So a single account plan is one person rather than one machine, and if you need a second person you move up a plan rather than buying a second seat for the same man.

If you move down to a plan with fewer accounts than you currently have people, nobody is switched off. The limit is checked when a seat is taken, meaning when you add somebody or turn a dormant account back on, so you keep the crew you have and cannot add another until you are back under the number. Deciding which of your drivers stops working on Monday is not this service's call to make.

Self-hosting is sold by the year only. There is no monthly price for it, and the checkout refuses that combination outright rather than quietly selling you a year. The difference between $3,500 once and $3,500 a month is a phone call, and a checkout should not get as far as making that call necessary.

The price you pay is the price on the plan page on the day you subscribe, and it is charged as a recurring subscription until you cancel. Your card is charged again at the start of each period, monthly or yearly, whichever you chose.

Paying

Payment is taken by Stripe, and your card details never reach us. You type the card into Stripe's own checkout page, not into ours. Changing the card later, downloading an invoice and cancelling all happen in Stripe's billing portal, which is again their page and not ours. There is no field anywhere in this software that takes a card number, which is the only version of that promise worth making.

What this software keeps about your payment is four things: the identifiers Stripe gives us for your customer record and your subscription, which plan you are on, whether you pay monthly or yearly, and the date you are paid through. That is the whole of it.

The plan you end up on is derived from the price your subscription is actually against, as Stripe reports it, and never from what a screen said you were buying. It works that way because the other way round is a nineteen dollar payment that buys the three and a half thousand dollar licence, and the person triggering it would not even have to be dishonest about it.

Only the owner account can open the billing portal. A portal link can cancel the subscription and read every invoice the business has ever had, which is the same class of thing as making somebody an owner, and that line is drawn in the same place.

Tax

Stripe Tax is switched on, and a billing address is required at checkout. That is why the checkout insists on an address. Whatever tax is owed on the sale is whatever Stripe calculates for the address you give, and this software never computes a rate of its own. A wrong rate is not a bug in a screen, it is an amount remitted to a state that a person then has to reconcile.

Nothing is added where there is no obligation to collect, and today there is no such obligation anywhere, so no tax is added to any invoice. We hold no sales tax registration in any state. Stripe calculates against the registrations a business actually has, and with none it adds nothing.

That is a statement about today rather than a promise about next year, and it is worth saying why. Plenty of states do tax software delivered over the internet, New York, Texas, Pennsylvania, Washington and Massachusetts among them, and enough sales into one of them creates an economic nexus and an obligation to register and collect there. Stripe watches those thresholds. If one is crossed and we register, tax starts being added on the invoices that address applies to, and you will see it on the checkout page before you enter a card rather than afterwards on a receipt.

The amount Stripe shows you before you enter a card is the amount that will be charged. That sentence holds whether the tax line reads zero or does not, which is the point of writing the rule this way round.

We sell to customers in the United States.

If a payment fails

A failed payment does not switch the software off that day. An account whose payment has not gone through keeps working for a further seven days before anything changes. A card expires, a cheque is in the post, an invoice sits in a spam folder, and none of those are a reason to stop an operator in the middle of a route.

Update the card inside that week and nothing is interrupted. After it, the account goes read only, which is described below. A failed payment changes nothing else on the account by itself: the week and the date are the whole mechanism, and a second rule acting on the same lapse from another direction would be a lapse enforced twice.

Cancelling

You can cancel at any time, yourself, from the billing portal in the application. You do not have to write to anybody and there is no retention call.

You keep what you paid for, to the day. Cancelling does not cut you off at the moment you click it, and it does not move the date you are paid through. Your access runs to the end of the period you have already bought, whether that is the end of the month or the end of the year, and then it is simply not renewed.

A cancellation gets no grace week and does not need one. The week exists for the lapse nobody intended, and leaving on purpose is not that. Nothing has gone wrong that a week would fix.

What happens to the account after that

An account that runs out goes read only. It is not locked and it is not deleted. You can still sign in, read everything, and print or export a statement. What stops is writing: you cannot post a new collection, so you cannot run a route, and the thing you were actually paying for stops on the day. Your collections are your own business records. Holding them hostage would be a poor look for a product whose whole pitch is that your data is yours, and it would make leaving painful enough that nobody sensible would start.

It is not a free ride either, and the line is exactly where that note puts it: the records stay yours, the tool stops working.

Coming back is a matter of subscribing again, and there is nothing to restore and nothing to wait for. Whether your account can write is worked out by comparing the date you are paid through against today, every time you try, so a payment that lands this morning works this morning. There is no expired flag for anybody to clear, deliberately: a flag needs something scheduled to set it, the schedule can fail quietly, and then an operator who stopped paying in March is still posting collections in July.

We may suspend an account outright, which does mean being unable to sign in, only for a serious reason: non payment long after every notice has gone unanswered, an attempt to reach another operator's data, or use of the software for something unlawful. That is a switch somebody throws by hand rather than anything that happens on a date. Even then the records are kept rather than destroyed, and you get them back when the matter is settled.

Your data is yours

Everything you put into Super Partner, your locations, your machines, your collections, your people, is yours. We do not sell it, we do not use it to build anything for anybody else, and we do not contact your locations.

We hold it in order to run the software for you, and to help you when you ask us to. Each operator's data is kept separate from every other operator's, and the separation is applied by the layer that issues every query rather than remembered by whoever wrote each one. A query that arrives without knowing which operator it is for fails rather than answering with everything, because the failure that matters here is the silent one.

If you want your data out, ask and we will get it to you in a readable form.

How long we keep it after an account ends is not decided yet, and this is the sentence that has to say so. Nothing in the software deletes an operator's data. There is no delete button, no deletion endpoint and no job that removes anything on a schedule, so an account that stops being paid for sits there read only and intact for as long as nobody does anything about it by hand. That is the right default for records somebody may need years later and it is not a retention policy. RETENTION PERIOD: HOW LONG DATA IS KEPT AFTER AN ACCOUNT ENDS, AND WHEN IT IS DELETED.

There is a separate privacy policy that says what is collected and who else touches it.

Running it on your own server

The self-hosted plan is a licence to run the same software on hardware you control. On that plan your operating data does not leave your network: the application talks to your server and to nothing of ours. Two honest exceptions, because it would be wrong to claim otherwise: the purchase of the licence itself goes through Stripe, and the web client loads its typefaces from Google Fonts like the rest of the internet does.

The licence is for your own operation and lasts as long as the subscription does. It does not include the right to resell the software, to run it as a service for other operators, or to publish the source.

What we promise, and what we do not

We will keep the hosted service running and keep the software maintained, and we will answer you. We do not promise a particular uptime figure, because we are not going to publish a number we have not measured.

Super Partner does arithmetic on money and we take that seriously. The settlement engine is the same one that produced the figures in the migration report you were shown, and it is tested. It is still software, and it works from what is typed into it. A meter read wrong is a wrong number, and the application flags what it can rather than guessing. Check your own figures before you pay anybody on them.

Super Partner is not an accountant, a lawyer or a tax adviser, and nothing it prints is advice. What you owe a location, a state or the federal government is your responsibility. That includes any tax on your own takings, which is a different question from the tax on this subscription and is not one this software answers.

To the extent the law allows, the software is provided as it is, and our total liability to you for any claim is limited to what you have paid us in the twelve months before it. Neither of us is liable to the other for indirect or consequential losses. Nothing here limits anything that cannot lawfully be limited.

Changes

We may change these terms. If a change matters to you, meaning it affects price, what you get, or what happens to your data, we will write to the address on the account before it takes effect, with at least NOTICE PERIOD FOR A MATERIAL CHANGE notice. Your price does not change inside a period you have already paid for. If you do not want to continue on the new terms, cancel, and you still keep the period you paid for.

Law

This agreement is governed by the law of the State of Florida, which is where the business operates. Any dispute goes to the courts of COUNTY AND COURTS FOR VENUE. Before either of us does that, write to the other and say what is wrong. Almost everything is fixable that way and it is considerably cheaper.